Search Prototyping

Development of search prototypes that better suited the search behaviours of website users.

Key findings from user interviews were:

  • “As a tax agent, I use boolean search across all of my research tools, to get to the specific pieces of content that I need”
  • “I am often scanning many documents to find specific pieces of information and I need to do this as quickly as possible”
  • “I need to save my search preferences and bookmarks”